Comments from WoodLand Things Cu

We would like to thank all of you who take the time out of your busy schedules to give us feedback. It helps us make necessary changes that keep our standards up to your expectations. We want our site to be fun and easy to use. Please share your opinions, your comments mean so much to us!!!

My fiance and I have received our antler champagne glasses!!! They are fantastic! I can't believe that they all made it in one piece, not a single chip or scratch, and they look even nicer than the picture! They are going to be a fantastic complement to our hunting/fishing themed wedding!!! Thank you soooo much for all of your help! I'm sure we will be doing more business with you in the future! Please let me know if you need any references, I'd be more than happy to give an A++ reference / approval on all aspects from quality to delivery!

Have a good week, I'll be sure to send pictures of the big day when it finally arrives!

Sincerely,Nicole D
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Just wanted to drop you a quick note to let you know we were very pleased with the prompt service and delivery of our "moose paddle".

We are building a house and my 14 year old son wants a "lodge-looking" room -- so although we can't display the paddle yet, we loved it when we opened the box to check it. He really liked it - which is saying quite a bit for a 14 year old! We're hoping to move in to our new home in August. As soon as we can start setting up his room, we'll hang the moose paddle with the other "lodge" decorations we've accumulated. Thanks again!

I just received my order of placemats, and had to let you know how pleased I am! They were exactly what I had hoped for, but didn't know if I'd get! Thank you! They're perfect and will add so much to the decor! Lynda L- Iow

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Hello Karen & Keith,
I received my order today and I'm very pleased with the candle holders. The pine cones look so real! I spent hours online searching for just the right ones and these fit the bill. Thank you for your prompt
shipping. I would definitely buy from you again. Janet M. Arizona

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Dear Woodland Things,

I received my order and I'm so pleased! Thank you for the prompt update and great customer service. I look forward to doing future business! Katy G. Minnesota

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I have received my order ,everything is great. Thank you for getting my order to me quickly. I will recommend your site to others. I am very happy with the quality of the product. Thank you again.

Bill N Rantoul,IL

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Thank-you, WoodLandThings for your prompt service. The
beautiful socks arrived and will make great gifts. Lynn P. (WA)

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From: Debbie B., Tennessee

My mother & I recently placed an order for Birch & Twig Pillar Candles, they are gorgeous!

We received the candles extremely fast from date of placing the order. If you have a free catalog that can be mailed we would greatly appreciate being on your mailing list.

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Hello - I just wanted to thank you for your excellent customer service and beautiful product! I searched high and low for a throw blanket like this before finding your site. Your communication was appreciated and I know the happy couple will love the blanket!! Thanks again! Melanie B.Washington

That is what we love to hear, Melanie. Please pass on your enthusiasm to friends and family. Have a sunny day, Karen, your rep.

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Hi, I love my pinecone& chickadee welcome sign!!! Great fast service!!! I will highly recommend you to all my friends. Jane P. C MONTANA

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Dear Karen:
I’m happy to report that the two parcels were waiting for me in good order at the post office in Idaho. Please feel free to use my comments below for your promotional purposes. Excellent service! Excellent product quality! I only wish I had more wall space. I hope to find some, and place another order soon. Thanks again for your very good help. Best regards, Gene F.

Dear globe trotter, So happy everything went smoothly. We look forward to serving you as you decorate your lodge. We have a wide range of products and prices to hopefully satisfy everyone's budget needs. Take care, Gene. Karen, your rep.

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Hi Karen

Thanks for the prompt update on my order. I just received my order this morning ! The mirror arrived in good shape. It is exactly what I wanted ! Thanks again for your immediate attention to my e-mail. Karen M

Hi Karen, glad to hear it. The simple email you sent uplifts everyone. We're adding it to our customer comments on the site. Thanks for your response. Hope to serve you in the future. Warm regards, Karen, your rep.

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Hi: I took the time to do this because I think your company might actually be one of the extraordinary types of businesses that combines customer service, punctuality, and fair prices. This is not easy to find. I have a house in the mountains in Yosemite. I think it is fun to decorate it in a lodge theme, especially since I live on the coast! I have done research on the "net", looking for prices on the same object, and I have found you to be the most fair.

I don't know what led you guys to pursue this as your livelihood, but you are very good at it. I would be very interested to hear it, though! At this point in time, I have ordered approx. $200.00 from you in merchandise and will continue to do so.

Thanks! Jules

Dear Jules, Your feedback brightened everyone's day! We've operated a daycare facility in the Adirondack Mts. for 17 years which WoodLand Things helps to support, so we are familiar with the needs of others. My husband & I and our two children, then 1 1/2 & 2 1/2 years old left Long Island to fulfill a lifelong dream of building our own log home in the WoodLands and the Adirondack Mts. I'd camped in the Adirondacks for 2 weeks each summer while growing up in the Bronx so it seemed the perfect fairytale come true place. We spent 2 years designing and drawing plans for our log cabin, then purchased logs, lumber and windows and went to work on the 25 WoodLand acres. It took over 2 years doing all the plumbing and electric work, carpentry and finishing work ourselves. It was an unbelievable adventure with 2 small children helping to pound nails and dowels. We established Lake George Daycare because we could not locate the type of facility we wanted for our boys. We wanted them to be in the woods to be able to hand feed birds and watch deer browse, to camp and backpack and enjoy the natural wilderness while learning the cognitive, social and self help skills that all preschoolers need. We couldn't find it, so we created it. Creative playground and 40' covered tricycle deck included. Now that our log home was built we wanted to decorate it with lodge and cabin decor at an affordable price. Again we could not find that situation, so we decided to create it. Customer service has always been a simple matter of treating others the way we wish to be treated. Can't go wrong with that philosophy. The products we sell are the products we use ourselves to decorate. We hope the people who, like us, love everything about nature and the wilderness will find and shop at WoodLand Things.

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I received the Miniature Adirondack chair today--It's great, perfect for my Boston Red Sox Wally doll. Thank you for your prompt service. I will recommend you! Doris W.
Terrific! I remember our phone conversation trying to determine the appropriate size Adirondack chair for Wally. Happy it worked out and thank you for your support. Word of mouth is our best advertisement. Hope to serve you in the future. Happy Holidays, Karen, your rep

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The miniature chairs arrived safely and are just what I was looking for. Thank you for your prompt service! June F
You're welcome. Small orders are just as important to us as large ones. A satisfied customer is a repeat customer. That's why we're serious when we say "100% satisfaction guaranteed". They're not just words to us, its WoodLand Things' goal. Thanks for your feedback, Karen, your rep.

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I have just received my order from last week ..it was out of stock and went back into reproduction ..i was so pleased with my purchase I'm going to order it again for my daughter ...the quality is unsurpassed and the beauty is amazing ...as we are decorating a house in the "lodge" style ..you'll certainly be hearing from me again ..thank you again for such prompt service. debbie m. new york

We're so happy to hear that Debbie. Word of mouth is so important for WoodLand Things. Although we're trying hard, we're not on the first page of Google YET. So when a customer finds us I hope they bookmark. We always send a business card with every order shipped. Hope you saved your card . Look forward to serving you in the future. Safe & Happy Holidays, Karen, your rep.

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Good morning, I just received my rustic bear lamps and I just wanted to let you know I am VERY PLEASED with them. They are beautiful, inexpensive and everything I wanted in a rustic lamp. I had checked several websites that sell rustic lamps and Woodlandthings is the place that won my heart.
Thanks for the opportunity for me to be able to shop your website!!!!! Annette B

Wow! Thanks, Annette. Your comment seems so heartfelt. I Think That's what helps other customers feel confident in shopping with us. It's nice to hear what ones peers think rather than just the company telling customers its perspective. Please tell your friends about us. Happy Holidays, Karen

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I received my first order in record time and have since ordered again. Everything was packed carefully and arrived in perfect condition. I am really looking forward to receiving the canoe paddle...it looked great in the picture! Sincerely, Alice L Suwanee, Georgia

Thanks for taking the time to comment, Alice. Honest opinions from regular customers are an important part of our success. It's not easy to purchase on line. We try to fulfill your expectations with the best pictures and as much descriptive information about the product as we can. And naturally we try to price as low as possible to make our merchandise accessible to all. Don't forget us at Holiday time. Warm regards, Karen, your WoodLand Things rep.

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I ordered a picture frame for Christmas, I thought maybe I'd waited too long. You guys at WoodLand Things didn't wait around, you got it right out to me, safe & sound, and in plenty of time for the Holidays! :) Thanks! Sarah C., MI
I’m so glad, Sarah. I’ve been on that end, trying to get everything in time during the Christmas rush, and have experienced the disappointment of it not working out. Putting ourselves in our customer’s shoes helps us run WoodLand Things a certain way. Thanks for noticing. Happy Holidays, Karen, your customer representative.
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Hi Karen,
I just wanted to say thank you for the great service. I found your website while I was searching the web for a unique gift for my father who has a fishing decor room. I ordered the 5 picture frame w/trout scene. It is a perfect gift for fathers day or his birthday. I have your website bookmarked on my favorites list. It has been a pleasure purchasing from you. ~ Chrissy, NJ

Hey Chrissy, Thanks for your nice words and gift giving ideas for future customers. We think it is important that people hear from their contemporaries and peers rather than just from WoodLand Things personnel. Thanks for taking the time to give us feedback. Happy Holidays to you and yours. Karen, your customer representative.

Dear Karen,
Thank you so much for the personal touches! We live in Dubai, United Arab Emirates and will not be able to be with our family at Christmas. We will remember you for future purchases and recommend you. Many thanks and the Lord bless, Kim & Ron

You're very welcome. It is hard to be far from loved ones at this time of year especially. Wrapped presents and a Christmas card with your personal message of love & good wishes is a simple thing for us to give. For loved ones far away it's nice to throw away the cardboard boxes and place wrapped gifts under the tree with the others. Happy Holidays to all your family, Karen, your customer representative.

I found your website while browsing for a special pair of socks for my husband. He had bought a pair of Northwoods Bear socks in a store in the Adirondacks & unfortunately lost one of them while on a business trip. I was hoping to surprise him by replacing them as a Christmas gift. I'm always looking for websites that feature lodge decor & was thrilled to find your website. Not only did I find the socks that I was looking for but found another place to purchase items for my home! I want you to know I appreciate the promptness of your return phone call & the service I received when ordering . My purchase arrived in just a few days which added to my satisfaction with your store. I'm adding your website to my favorites. Looking forward to dealing with you in the future. Thanks again. Rosanne C. Mohawk NY

We couldn't ask for more. Thanks for the nice words, Roseann. Hope you enjoy the little gift we sent. Happy Holidays to all, Karen, your customer representative.

Good Morning!
We received our "beautiful" candles yesterday and we just fell in love with them! They are so meticulously sculpted and have almost a 3-D affect! We just can't say enough to describe the beauty of these animals and how nature is depicted in these candles! They're magnificent! Customer Service is so important, especially, for retailers who have such a busy schedule in dealing with many different vendors and yours at Woodland Things was top notch! The packaging was excellent, therefore, there was no damage to our candles, which is so important, also! Thank you so much and we definitely will look forward to working with you again in the near future!
Have a wonderful day and "Merry Christmas!" Sincerely, Robert and Lynda Kandle Kabana
Kingman, Arizona

Wow! Thank you so much for your kind words and taking the time to e-mail us. It makes us feel that it is worth all the effort we try to put into WoodLand things. If you didn’t live so far away we’d invite you over for wine and cheese. Have a great Holiday Season and please tell friends and family about us. Warm regards, Karen, your customer representative.
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My order arrived today and I'm thrilled! Everything was packed great and the pinecone candleholder goes so well with our newly decorated family room. I ordered the moose cut-out tea light for my daughter-in-law and now hate to "give" it away! I will be ordering more in the future from you and appreciate your prompt shipping. Count me as a satisfied customer! Becky Salina, KS

We're so happy your pleased and thank you for the wonderful things you said. Hope you'll tell friends and family about us. Warm regards, Karen, your customer representative.

“GREAT SERVICE"
"I placed my order for two items from your stone and metal collection. The service and quality of the products I ordered are nothing less then outstanding. I ordered the stone wall art trio and the match box holder. Both of these very unique pieces will compliment the slate tile around my wood stove. I was very surprised when I received your email informing me that these products shipped the very same day I placed the order. I fully intend on doing much of my holiday shopping from your website." Bruce
Cambridge MA

Thank you so much Bruce. You put a smile on all of our faces and warmth in our hearts. Warm regards, Karen, your customer representative.

"Greetings",
"My name is Jennifer from Illinois and I just received the products I ordered from your website. I was very happily surprised with how fast I received your products and the quality/condition I received them in! However, the only item I was dissatisfied with in reference to the quality, were the bark candles I ordered. The majority of the silver nails were not painted brown, which stood out from the brown candles, I can fix that myself though. Overall, I would order from your website again and recommend your products! : ) one more thing, you need to advertise your website more. I google and go to "http://www.ask.com" all the time for websites that sell lodge decor and your website has never come up. Somehow my coworker found your site and recommended it to me because I was on the hunt for affordable sconces and your site won! You've got great products and outstanding prices, trust me I've visited about 50 different websites that sell similar items as yours. Thank You," Jennifer M

Your candor is greatly appreciated, Jennifer, and your advise as well. Warm regards, Karen, your customer representative.
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Elaine C.
Royal American Management, Inc.
Panama City, FL

"I WOULD LIKE TO PASS ON A MESSAGE FROM A LADY WHO COLLECTS TAPESTRIES AND WHOM I BOUGHT A WOLF 1 FROM YOU. - " THIS TAPESTRY IS 1 OF THE FINEST THAT I HAVE SEEN IN 30 YEARS OF COLLECTING/ THANK YOU VERY MUCH" SO THANK YOU TOO - 1 OF YOUR CANADIAN FRIENDS - DON"

Wow! Feels like we got a gold star. We just added tons of Small & Large Wall Hanging Tapestries, Tapestry Furniture Throws, Pillows, Place Mats & Tote Bags to our site. Hope you & your friend will check it out for your own use or for gifts. Warm regards, Karen, your customer representative.
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"Thank you for prompt, even speedy, delivery of my order. The tiny Adirondack
chairs are exactly what I sought, very well made, just as described on your
website, and amazingly inexpensive. I am grateful for your excellent service
and product."
Judith E. NH

Thanks for the pat on the back, Judith, everyone needs them from time to time. Warm regards, Karen, your customer representative.
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"Thank you for your good service". Ellie N.

Thanks Ellie, Hope you continue to find things you like at good prices. Warm regards, Karen, your customer representative.

Sent: July 29, 2005 an example of why your input is important to WoodLand Things
I received the items today and I was very pleased with them. The only thing is your shipping costs are fairly high and I hesitated to order. I waited to order more than 1 item. I truly love your site. I am looking for canisters with whitetail deer on them. I have searched everywhere on the internet.
Thanks Elaine C
Dear Elaine, Because you and a small number of repeat customers took the time to give us similar feedback back in June & July concerning shipping rates, WoodLand Things implemented new shipping rates. Rather than charging the customers the UPS and Postal Actual Weight Rates, we charge a basic rate if you purchase up to a certain amount of money. (click at the top of any page to view Shipping Rates). When the rate of shipping comes to more than you are required to pay, WoodLand Things absorbs the difference. We hope in the long run it will work out for us. Its more important to create a clientele that is totally satisfied so they keep coming back and tell their friends and family about us. Customer input helps us create policy, that's another reason we think it is so important.