I received your message regarding my cabinet. Thank you for your awesome customer service! I will keep your site in mind for future decorating and also told my sister in law and neighbor about your site as their decor is very rustic / cabin lodge inspired also. It is the least I can do since you saved me the hassle of sending it back and have been so generous. I was very disappointed when it came damaged as it was perfect, exactly what i was looking for. You don't know how much I appreciate how you and your wife handled this. I do a lot of my shopping on line and I know it is a risk you take when ordering sight unseen and have been burned/ not treated as nicely. ( FYI - I'm not a chronic returner - in fact I have more things I've never used, weren't what I thought or didn't fit stashed away. I was actually trying to figure out how to fix the cabinet until my husband squashed that idea based on the split)

Thank you again. Happy Thanksgiving & Merry Christmas to you also.

Melissa
Grantville, Pa

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just received the order I placed a couple of weeks ago, and everything is just as described. I e-mailed a week after the order was placed wondering when it would arrive. Within a day of my question, I was contacted by both e-mail and telephone, and was told that you were waiting for one item before shipping the entire order. I really appreciate your prompt response. It's evident that customer service is a priority with your company. I will happily bookmark your store for quick reference in the future!        Cathee S.
California

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Wow!!! I received my order that I place the other day. Only seeing it on line, I was amazed at the great quality. We love It!!! Now we need to wait a month until we get our cabin in Big Bear. I am sure it is going to look fantastic. Thank you so much for the great service and the quick shipping. I am a very satisfied customer and hope to order from you again.Thanks so much, Vickie P
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Hi there, I received my order and I'm very pleased with the items I purchased. I am redecorating our main bathroom with the rustic bear theme. I purchased the shower curtain, tumbler, soap dispenser, and towel rack. Very nice quality. Thank you. Julie U., Oregon

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Hello there, I received, in a very timely manner, the two pinecone candle holders I ordered from you, and I love them!  They are even nicer than they looked in the picture, and I already have them hanging up!  I would not hesitate to do future business with you, and, in fact, look forward to it. Most Sincerely,  Sharon D.Willoughby, OH

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Dear WoodLand Things staff (All of you), I wanted you to know I had placed an order of Kit-Wilderness Border, 3 of them, on Saturday. Lo and behold, I got the ship notification already shipped out same day!! Today, Wednesday, (not counting Sunday), I got my order within 3 days. Inside the box is the note you left, asking us our feedback.

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Please know that I am SO HAPPY with my product, your fastest service and honest business. Anytime I have written to you, you always replied back to me fast. I highly recommended your company to anybody who is shopping on the internet like me. Thanks to you all. I want to leave my comments for other future customers to see. Sincerely and God bless your company, Teresa Y Oklahoma

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Let me say WOW!...FAST SHIPPING! Santa Claus Himself couldn't move that fast! Rob M  Westfield MA

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I received your package in record time!  I couldn't believe it came so quickly.  Everything was wonderful and I really appreciate your prompt response.  I will definitely be ordering from you again in the future.  Kelly D. H  Russell, PA
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Yes I am very pleased with my pine cone candle holders.  They match my chandelier very close and look great on my dinning room table.  I even received them a day earlier than told.  Thank you Debby L. Danbury, WI.

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Just to let you know I was completely satisfied with my order ---- beautiful metal pinecone candle holders. The product is great and the service was good, even double checking on my zip code.  Thanks so much!   Sue D.  Strawberry, CA

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Thanks so much! :) Waiting is worth it when the merchandise is of high quality. Thank you for staying in touch with me! I appreciate your customer service which is so lacking else where these days! I am so excited to get the Rugs and Tapestry Throws!  Blessings Vicki M

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Just wanted to thank you for your prompt service in filling my order,( I received within 3 day). My order was just as pictured on your web site. You web site & staff was nice & informative and helped in all my needs.    Thanks,  Tracy T.

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I ordered a iron pine cone towel holder with hooks for my kitchen.  I love it. Your prompt shipping was Awesome. Thank you,  Linda B Oregon

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Everything turned out great with the hand peeled cedar chairs. They are beautiful, and we are excited to bring them up to the cabin this weekend!  Thanks for everything!  Chantel B. Minnesota

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I just received my order today, two days after ordering, and couldn't believe how fast it arrived.  Never have I gotten such good service as this, and my throw that I ordered is just beautiful and good quality, made in the U.S.A..  Thank you so much for helping me decorate my log home, and will be ordering quite often from you.  Debi,  Podunk, MA

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Karen, I received the frame today! Terrific, I love it! Thank You.  Sarah G.  NY

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Good morning!  Just wanted to let you know I received the second half of my order (Patina & Slate Wall Art) and I'm extremely pleased from the speed of the delivery to the quality of the items.  We recently moved into our log home and decorated it with items made and built by craftsmen mostly from our state.  I happened to find your site when I was looking for wall décor for my last wall to be decorated.  The stone wall art I received is awesome and exactly what I was looking for.  I have your web site in my "favorites" now and will be shopping with you when looking for that perfect item for me or for a gift.  Wendi H. Wisconsin

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 Received my order the other day. I was very pleased with the products, the small amount of time for it to arrive at my house and also the way things were so carefully packed. Keep up the good work. Thank you, debbie m. wisconsin t

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My order came yesterday, right on schedule.  It was packed well and everything arrived safely.  I love the Wilderness pattern; it has transformed our bathroom.  I did quite a bit of shopping on line, and you were the only suppliers who had ALL the stuff I wanted in that pattern, including the valance for the bathroom window.  Thanks!  Dotty K   Bootjack, Michigan  

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My fiancé and I have received our antler champagne glasses!!! They are fantastic! I can't believe that they all made it in one piece, not a single chip or scratch, and they look even nicer than the picture! They are going to be a fantastic complement to our hunting/fishing themed wedding!!! Thank you soooo much for all of your help! I'm sure we will be doing more business with you in the future! Please let me know if you need any references, I'd be more than happy to give an A++ reference / approval on all aspects from quality to delivery!  Have a good week, I'll be sure to send pictures of the big day when it finally arrives! Sincerely, Nicole D
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Just wanted to drop you a quick note to let you know we were very pleased with the prompt service and delivery of our "moose paddle". We are building a house and my 14 year old son wants a "lodge-looking" room -- so although we can't display the paddle yet, we loved it when we opened the box to check it.  He really liked it - which is saying quite a bit for a 14 year old!  We're hoping to move in to our new home in August.  As soon as we can start setting up his room, we'll hang the moose paddle  with the other "lodge" decorations we've accumulated. Thanks again!  Christa A.   Lee's Summit, Missouri

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The service I received from WoodLand Things was wonderful. When I placed an order with you that included two matching lamps, a WoodLand Things associate immediately notified me that the lamp was being discontinued and that only one was available. She correctly assumed that I was purchasing the lamps as a pair and that I would want to be notified if I could not purchase two. She also let me know that WoodLand Things would be adding new lamps to its inventory that match other items on my order. She held my order for me, and when the new lamps came in, she sent me pictures of them and called me to let me know the lamps were available for purchase.  

    Shopping with WoodLand Things was a great experience. I will be shopping with you again and recommending you to my friends because of your reasonable prices, quality products, great selection, and responsive customer service. Sincerely, Kathy P

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Dear WoodLandThings,  

I just received my order of placemats, and had to let you know how pleased I am!  They were exactly what I had hoped for, but didn't know if I'd get!  Thank you!  They're perfect and will add so much to the decor! Lynda L

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Hello Karen & Keith,
I received my order today and I'm very pleased with the candle holders. The pine cones look so real! I spent hours online searching for just the right ones and these fit the bill. Thank you for your prompt shipping. I would definitely buy from you again. Janet M. Arizona

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Dear Woodland Things,

I received my order and I'm so pleased! Thank you for the prompt update and great customer service. I look forward to doing future business! Katy G. Minnesota

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I have received my order ,everything is great. Thank you for getting my order to me quickly. I will recommend your site to others. I am very happy with the quality of the product. Thank you again. Bill N Rantoul,IL

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Thank-you, WoodLandThings for your prompt service. The
beautiful socks arrived and will make great gifts.  Lynn P. (WA)

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From: Debbie B., Tennessee

My mother & I recently placed an order for Birch & Twig Pillar Candles, they are gorgeous! We received the candles extremely fast from date of placing the order. If you have a free catalog that can be mailed we would greatly appreciate being on your mailing list.

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Hello - I just wanted to thank you for your excellent customer service and beautiful product!  I searched high and low for a throw blanket like this before finding your site. Your communication was appreciated  and I know the happy couple will love the blanket!! Thanks again! Melanie B. Washington

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Hi, I love my pinecone & chickadee welcome sign!!!  Great fast service!!!  I will highly recommend you to all my friends.  Jane P. C MONTANA

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Dear Karen:
I’m happy to report that the two parcels were waiting for me in good order at the post office in Idaho. Please feel free to use my comments below for your promotional purposes. Excellent service! Excellent product quality! I only wish I had more wall space. I hope to find some, and place another order soon. Thanks again for your very good help. Best regards, Gene F.

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    Hi Karen, Thanks for the prompt update on my order.  I just received my order this morning !  The mirror arrived in good shape.  It is exactly what I  wanted ! Thanks again for your immediate attention to my e-mail.      Karen M

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Hi: I took the time to do this because I think your company might actually be one of the extraordinary types of businesses that combines customer service, punctuality, and fair prices. This is not easy to find. I have a house in the mountains in Yosemite. I think it is fun to decorate it in a lodge theme, especially since I live on the coast! I have done research on the "net", looking for prices on the same object, and I have found you to be the most fair.

I don't know what led you guys to pursue this as your livelihood, but you are very good at it. I would be very interested to hear it, though! At this point in time, I have ordered approx. $200.00 from you in merchandise and will continue to do so.

 Thanks! Jules

Dear Jules, Your feedback brightened everyone's day! We've operated a daycare facility in the Adirondack Mts. for 18 years which WoodLand Things helps to support, so we are familiar with the needs of others. My husband & I and our two children, then 1 1/2 &  2 1/2 years old left Long Island to fulfill a life long dream of building our own log home in the WoodLands of the Adirondack Mts. I'd camped in the Adirondacks for 2 weeks each summer while growing up in the Bronx so it seemed the perfect fairytale come true place. We spent 2 years designing and drawing plans for our log cabin, then purchased logs, lumber and windows and went to work on the 25 WoodLand acres we'd purchased. It took over 2 years doing all the plumbing and electric work, carpentry and finishing work ourselves. It was an unbelievable adventure with 2 small children helping to pound nails and dowels. We established Lake George Daycare because we could not locate the type of facility we wanted for our boys. We wanted them to be in the woods to be able to hand feed birds and watch deer browse, to camp and backpack and enjoy the natural wilderness while learning the cognitive, social and self help skills that all preschoolers need. We couldn't find it, so we created it. Creative playground and 40' covered tricycle deck included. Now that our log home was built we wanted to decorate it with lodge and cabin decor at an affordable price. Again we could not find that situation, so we decided to create it. Customer service has always been a simple matter of treating others the way we wish to be treated. Can't go wrong with that philosophy. The products we sell are the products we use ourselves to decorate. We hope the people who, like us, love everything about nature and the wilderness will find us and shop at WoodLand Things.

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I received the Miniature Adirondack chair today--It's great, perfect for my Boston Red Sox Wally doll. Thank you for your prompt service.  I will recommend you! Doris W.
Terrific! I remember our phone conversation trying to determine the appropriate size Adirondack chair for Wally. Happy it worked out and thank you for your support. Word of mouth is our best advertisement.  Hope to serve you in the future. Happy Holidays, Karen, your rep

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The miniature chairs arrived safely and are just what I was looking for. Thank you for your prompt service! June F
You're welcome. Small orders are just as important to us as large ones. A satisfied customer is a repeat customer. That's why we're serious when we say "100% satisfaction guaranteed". They're not just words to us, its WoodLand Things' goal. Thanks for your feedback, Karen, your rep.

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I have just received my order from last week ..it was out of stock and went back into reproduction ..i was so pleased with my purchase I'm going to order it again for my daughter ...the quality is unsurpassed and the beauty is amazing ...as we are decorating a house in the "lodge" style ..you'll certainly be hearing from me again ..thank you again for such prompt service. debbie m.   new york

We're so happy to hear that Debbie. Word of mouth is so important for WoodLand Things. When a customer finds us I hope they bookmark. We always send a business card with every order shipped. Hope you saved your card . Look forward to serving you in the future. Safe & Happy Holidays, Karen, your rep.

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Good morning, I just received my rustic bear lamps and I just wanted to let you know I am VERY PLEASED with them. They are beautiful, inexpensive and everything I wanted in a rustic lamp. I had checked several websites that sell rustic lamps and Woodlandthings is the place that won my heart.
Thanks for the opportunity for me to be able to shop your website!!!!!   Annette B

Wow! Thanks, Annette. Your comment seems so heartfelt. I Think That's what helps other customers feel confident in shopping with us. It's nice to hear what ones peers think rather than just the company telling customers its perspective. Please tell your friends about us. Happy Holidays, Karen

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I received my first order in record time and have since ordered again.  Everything was packed carefully and arrived in perfect condition.   I am really looking forward to receiving the canoe paddle...it looked great in the picture!  Sincerely, Alice L  Suwanee, Georgia 

Thanks for taking the time to comment, Alice. Honest opinions from regular customers are an important part of our success. It's not easy to purchase on line. We try to fulfill your expectations with the best pictures and as much descriptive information about the product as we can. And naturally we try to price as low as possible to make our merchandise accessible to all. Don't forget us at Holiday time. Warm regards, Karen, your WoodLand Things rep. 

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ALL I can say is WOW! I placed my order online on Friday and had my order by Monday. I was/am in awe at how fast the service was. I am in the Twilight Zone, aka Katrina Zone, in Louisiana and fully expected to have to wait for some time to get my placemats, what a pleasant surprise!

Thank you! Cyndi K. Loranger, LA     3-31-06

You’re welcome Cyndi. Hope you pass on your enthusiasm about our site and service to friends, co-workers and family. Comments like yours are invaluable to our growing business. Hope you’ll visit us again. Have a wonderful Spring!!! Karen, your WoodLand Things rep.

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I’m extremely satisfied with the service I received when placing my order. The flexibility of shipping options and the contentious care taken regarding the cost was greatly appreciated. Most companies wouldn’t take the time to check these costs and review them with you prior to shipping, but Karen did. The product I received was as shown on the web-site and is of good quality. I will gladly use Woodland Things in the future.

Kevin B.   California      2-22-06

We appreciate your glowing report, Kevin. The way we work our customer service is to simply switch places with the customer. The way we’d like to be treated is the way we treat our customers. So far it seems to work. Thanks for taking the time to give us feedback for the site and for shopping with us, Kevin. Warm regards, Karen, your customer representative.

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Karen and Keith, I first met you at the Warrensburg Garage Sale, bought a few Adirondack items and nice warm socks with Moose, Bear, etc. on them. From what I saw at the Garage Sale and what I have bought since then, all of your merchandise is very well made. I am a Real Estate Broker, live in Stony Creek, and when I sell a house, or property, I like to give my clients an adirondack gift. The variety of merchandise that you have makes it easy to find exactly the right gift and even ordering on-line I know I will not be disappointed. Another plus is that you fill your orders immediately.  P.S. I love the socks and wear them all winter. I now have a total of about 16 pair.

Barbara B Brookside Real Estate    3-07-06

Wow! Thanks Barbara. Many people do read comments from customers. We do when we purchase on-line. It is a very valuable tool as people cannot examine a product hands on. Honest comments from peers is a form of advertising and we greatly appreciate those of you who take the time for feedback. We hope to continue to serve you in the future. Warm regards, Karen, your customer representative

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I received my lantern in great shape.  I couldn't believe how fast it shipped. It is exactly what I have been looking for and it looks wonderful hanging next to our fireplace in the living room! Thank you so much, Connie L.
Thanks for your feedback, Connie. Hanging lanterns, especially from a wrought iron plant hanger or for outdoors, a Sheppard's hook is a great way of displaying lanterns. Enjoy it. Warm regards, Karen, your customer representative.

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I ordered a picture frames for Christmas, I thought maybe I'd waited too long. You guys at WoodLand Things didn't wait around, you got it right out to me, safe & sound, and in plenty of time for the Holidays! :) Thanks! Sarah C., MI
I’m so glad, Sarah. I’ve been on that end, trying to get everything in time during the Christmas rush, and have experienced the disappointment of it not working out. Putting ourselves in our customer’s shoes helps us run WoodLand Things a certain way. Thanks for noticing. Happy Holidays, Karen, your customer representative.
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Hi Karen,
I just wanted to say thank you for the great service. I found your website while I was searching the web for a unique gift for my father who has a fishing decor room. I ordered the 5 picture frame w/trout scene. It is a perfect gift for fathers day or his birthday. I have your website bookmarked on my favorites list. It has been a pleasure purchasing from you. ~ Chrissy, NJ

Hey Chrissy, Thanks for your nice words and gift giving ideas for future customers. We think it is important that people hear from their contemporaries and peers rather than just from WoodLand Things personnel. Thanks for taking the time to give us feedback. Happy Holidays to you and yours. Karen, your customer representative.

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Dear Karen,
Thank you so much for the personal touches! We live in Dubai, United Arab Emirates and will not be able to be with our family at Christmas. We will remember you for future purchases and recommend you. Many thanks and the Lord bless, Kim & Ron

You're very welcome. It is hard to be far from loved ones at this time of year especially. Wrapped presents and a Christmas card with your personal message of love & good wishes is a simple thing for us to give. For loved ones far away it's nice to throw away the cardboard boxes and place wrapped gifts under the tree with the others. Happy Holidays to all your family, Karen, your customer representative.

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I found your website while browsing for a special pair of socks for my husband. He had bought a pair of Northwoods Bear socks in a store in the Adirondacks & unfortunately lost one of them while on a business trip. I was hoping to surprise him by replacing them as a Christmas gift. I'm always looking for websites that feature lodge decor & was thrilled to find your website. Not only did I find the socks that I was looking for but found another place to purchase items for my home! I want you to know I appreciate the promptness of your return phone call & the service I received when ordering . My purchase arrived in just a few days which added to my satisfaction with your store. I'm adding your website to my favorites. Looking forward to dealing with you in the future. Thanks again. Rosanne C. Mohawk NY

We couldn't ask for more. Thanks for the nice words, Roseann. Hope you enjoy the little gift we sent. Happy Holidays to all, Karen, your customer representative.
 

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Good Morning!
We received our "beautiful" candles yesterday and we just fell in love with them! They are so meticulously sculpted and have almost a 3-D affect! We just can't say enough to describe the beauty of these animals and how nature is depicted in these candles! They're magnificent! Customer Service is so important, especially, for retailers who have such a busy schedule in dealing with many different vendors and yours at Woodland Things was top notch! The packaging was excellent, therefore, there was no damage to our candles, which is so important, also! Thank you so much and we definitely will look forward to working with you again in the near future!
Have a wonderful day and "Merry Christmas!" Sincerely, Robert and Lynda Kandle Kabana
Kingman, Arizona

 Wow! Thank you so much for your kind words and taking the time to e-mail us. It makes us feel that it is worth all the effort we try to put into WoodLand things. If you didn’t live so far away we’d invite you over for wine and cheese. Have a great Holiday Season and please tell friends and family about us. Warm regards, Karen, your customer representative.
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My order arrived today and I'm thrilled! Everything was packed great and the pinecone candleholder goes so well with our newly decorated family room. I ordered the moose cut-out tea light for my daughter-in-law and now hate to "give" it away! I will be ordering more in the future from you and appreciate your prompt shipping. Count me as a satisfied customer! Becky  Salina, KS

We're so happy your pleased and thank you for the wonderful things you said. Hope you'll tell friends and family about us. Warm regards, Karen, your customer representative.

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“GREAT SERVICE"
"I placed my order for two items from your stone and metal collection. The service and quality of the products I ordered are nothing less then outstanding. I ordered the stone wall art trio and the match box holder. Both of these very unique pieces will compliment the slate tile around my wood stove. I was very surprised when I received your email informing me that these products shipped the very same day I placed the order. I fully intend on doing much of my holiday shopping from your website."    Bruce  Cambridge MA

Thank you so much Bruce. You put a smile on all of our faces and warmth in our hearts. Warm regards, Karen, your customer representative.

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"Greetings",
"My name is Jennifer from Illinois and I just received the products I ordered from your website. I was very happily surprised with how fast I received your products and the quality/condition I received them in! However, the only item I was dissatisfied with in reference to the quality, were the bark candles I ordered. The majority of the silver nails were not painted brown, which stood out from the brown candles, I can fix that myself though. Overall, I would order from your website again and recommend your products! : ) one more thing, you need to advertise your website more. I google and go to "http://www.ask.com" all the time for websites that sell lodge decor and your website has never come up. Somehow my coworker found your site and recommended it to me because I was on the hunt for affordable sconces and your site won! You've got great products and outstanding prices, trust me I've visited about 50 different websites that sell similar items as yours. Thank You,"    Jennifer M

Your candor is greatly appreciated, Jennifer, and your advise as well. Warm regards, Karen, your customer representative.
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Elaine C.
Royal American Management, Inc.
Panama City, FL

"I WOULD LIKE TO PASS ON A MESSAGE FROM A LADY WHO COLLECTS TAPESTRIES AND WHOM I BOUGHT A WOLF 1 FROM YOU. - " THIS TAPESTRY IS 1 OF THE FINEST THAT I HAVE SEEN IN 30 YEARS OF COLLECTING/ THANK YOU VERY MUCH" SO THANK YOU TOO - 1 OF YOUR CANADIAN FRIENDS - DON"

Wow! Feels like we got a gold star. We just added tons of Small & Large Wall Hanging Tapestries, Tapestry Furniture Throws, Pillows, Place Mats & Tote Bags to our site. Hope you & your friend will check it out for your own use or for gifts. Warm regards, Karen, your customer representative.
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"Thank you for prompt, even speedy, delivery of my order. The tiny Adirondack
chairs are exactly what I sought, very well made, just as described on your
website, and amazingly inexpensive. I am grateful for your excellent service
and product."
Judith E. NH

Thanks for the pat on the back, Judith, everyone needs them from time to time. Warm regards, Karen, your customer representative.
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"Thank you for your good service". Ellie N.

Thanks Ellie, Hope you continue to find things you like at good prices.  Warm regards, Karen, your customer representative.

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Sent: July 29, 2005   an example of why your input is important to WoodLand Things
I received the items today and I was very pleased with them. The only thing is your shipping costs are fairly high and I hesitated to order. I waited to order more than 1 item. I truly love your site. I am looking for canisters with whitetail deer on them. I have searched everywhere on the internet.
Thanks Elaine C
Dear Elaine,  Because you and a small number of repeat customers took the time to give us similar feedback back in June & July concerning shipping rates, WoodLand Things implemented new shipping rates. Rather than charging the customers the UPS and Postal Actual Weight Rates, we charge a basic rate if you purchase up to a certain amount of money. (click at the top of any page to view Shipping Rates). When the rate of shipping comes to more than you are required to pay, WoodLand Things absorbs the difference. We hope in the long run it will work out for us. Its more important to create a clientele that is totally satisfied so they keep coming back and tell their friends and family about us. Customer input helps us create policy, that's another reason we think it is so important.